“I relied on MamaTENS… & didn’t want to let it go until the last minute!” – Movina’s Story

I started working at TensCare in 2006 with a degree in Physics – making it easier to understand the principals of how TENS units work with electrical impulses. I started by working with the production team which gave me insight into how the business works, and eventually became involved in the management of stock. In 2010, through TensCare, I achieved MAAT. During this time I got married and had 2 lovely children.

For my first pregnancy I used the MamaTENS machine. I was induced and the labour lasted for 2 days and 7 hours! Having the MamaTENS unit with me was not only a distraction but a huge help. I was keen to have the baby without any intrusive treatment or other pain relief, however in the end I made it through using gas and air, pethidine and a lot of encouragement from my family and had a beautiful baby girl.

3 years later I was pregnant again and had to be induced (again!), although this time the labour only lasted 8 hours. I made it through with help from a brilliant midwife, gas and air, and the MamaTENS MyTime unit. Nothing else! I relied on the MamaTENS unit right from the onset of labour and didn’t want to let it go until the last minute! I had my beautiful baby boy through a completely drug-free labour.

I would definitely recommend both the MamaTENS and the MamaTENS MyTime units to all Mums – especially those who are induced and who want to have a less intrusive labour.

If you need help or have any queries regarding any of our products, please do not hesitate to contact me.

Movina 🙂

Accounts Assistants

“There’s nothing better than knowing that you’ve helped someone” – Charlotte’s Story

I started working at TensCare in 2008 as an Accounts Administrator, and have witnessed the company grow from strength to strength. After completing 3 years of AAT studies in 2010, I became Accounts Manager; looking after the day-to-day running of TensCare’s finances and providing general office support.

I really enjoy working closely with all members of the TensCare team, and try to keep people happy where possible – even if it involves organising trips out for the office!

For 2 years in a row I attended the Vitality Show which really opened my eyes to just how many women are embarrassed to discuss their incontinence problems, and were therefore suffering alone as a consequence. It was great to be able to discuss our range of pelvic floor exercisers and how they not only improve continence issues, but can also improve your sex life! The best part of these shows was being able to reassure people that there’s products out there that can help – and that our range of TensCare products are some of the best and most affordable products on the market.

Many of my close friends are falling pregnant and I always recommend our MamaTENS units for labour pain relief. It’s great to have the confidence in our products and to be able to provide advice based on customer experiences and the knowledge of our team. It’s a pleasure to hear positive stories from people who’ve used our products through my recommendation – there’s nothing better than knowing that you’ve helped someone!

In my spare time, when I haven’t got my head in accounting books or work, I enjoy spending time with family and friends, exploring the outdoors and shopping. I’m currently half way through studying ACCA, with just 7 more exams to go!

If you have any questions about any of our products, please feel free to get in touch!

Charlotte 🙂

Accounts Manager

“Like Part of an Extended Family” – Paul’s Story

A qualified accountant by profession, with over 24 years of experience, I joined TensCare in January 2014 with a slightly different role as General Manager. My first job within the medical device industry, I have found my role both challenging and rewarding. As General Manager, I am involved in several aspects of the business – including Finance, Purchases, and Health & Safety – and therefore am in constant communication with the whole office – who I sometimes feel are like part of an extended family!

When describing TensCare and its products to friends, they often jump to conclusions and believe I work within the sex industry!  Accessories such as our vaginal and anal probes can cause amusement to those who do not fully understand their benefits, but working with our pelvic floor exercisers they have helped to change peoples’ lives. Our tried and tested products are sold all over the world, and I am constantly amazed by the number of people who I have spoken to that have used our machines and reaped the benefits. Hearing positive stories from customers who have benefitted from our products makes everyday worthwhile.

The TensCare team always works together to ensure the best results for our customers, and we love to hear customer feedback so we can constantly improve our products and our service.

We look forward to hearing from you!

Paul 🙂

General Manager

“Cupcakes and Schnauzers” – Marion’s Story

I have worked at TensCare for just under a year, having transferred from the world of recruitment and I am delighted to be looking after all things in the NHS and private health sector. So if you are a midwife, physiotherapist, continence advisor, yoga teacher, antenatal teacher or doula, the chances are, you will be speaking to me regarding our fantastic referral schemes and discounted prices for our maternity, general pain relief and continence units.

If you have any questions regarding our TENS units, or would like any literature or a demonstration unit, or would like some more information on our referral schemes and how they can benefit you and your hospital/clinic, please just let me know.

When I am not talking referral schemes, I can be found walking (slowly) my 12 year old arthritic miniature schnauzer or honing my cupcake-making skills!

Marion 🙂

UK Sales Executive

“Thrown into the World of Maternity” – Harriet’s Story

After joining the TensCare and MamaTENS team in June 2014, I have rapidly progressed from having zero knowledge of maternity, midwifery, and babies, to finding myself researching, marketing, Tweet-ing and Facebook-ing the subject on a day-to-day basis; even sneaking a quick look at the weekends too (no Mum, I’m not getting broody… yet!)

Our MamaTENS range of products has certainly drawn my attention to the types of alternative pain relief available during childbirth. I have always been a firm believer in alternative therapies and treatments, and am proud to be offering an easy-to-use, drug-free, pain relief alternative for Mums-to-be. Maternity TENS are non-intrusive and allow expectant Mums to remain in control during one of the most scary and stressful moments in their lives.

After just a few weeks here at TensCare, I’ve soon come to realise that maternity is everywhere. Literally, EVERYWHERE. And why wouldn’t it be? It’s a natural part of the life cycle, and people need to know about it. Whether they want to or not, everyone will come into contact with maternity and childbirth at some stage in their life (excluding their own birth, obviously!)

Maternity is on TV (I now find myself a keen One Born Every Minute viewer – much to the horror of my partner), it’s in the news, in the shops, it’s all over social media, and there’s a huge community of bloggers and writers both online and offline talking about all manners of related content. Interest in the subject has exploded, and information is easily accessible by anyone. Our wonderful World Wide Web is hugely beneficial in terms of allowing anyone access to tonnes of information, but also means that anyone can call themselves an ‘expert.’

Well, I’m certainly not calling myself an expert, but I do know that people want to share their own experiences and opinions, and be part of acommunity.

That’s why, here at MamaTENS, we are offering the chance for you to join acommunity – follow our blog for news, information and advice, and join our online social community to share your thoughts and experiences with other mums-to-be and healthcare professionals, and open yourself up to a whole range of other communities in the process.

If you would like to contribute posts to our blog, or send in reviews and comments, please feel free to email your details and ideas to me harriet.kendrick[@]tenscare.co.uk or another member of our team and we will be happy to help.

Hope to hear from you soon!

Harriet 🙂

Digital Marketing Manager

“Young man, I wanted to come back and thank you” – Andrew’s Story

With an extensive background in Engineering and Medical Device Product Management, I decided to exchange the PLC straight-jacket for a more flexible and positive environment in TensCare fifteen years ago and am now the second-longest serving employee.

When the largest UK chain supermarkets began opening in-store pharmacies, and independent pharmacies started ‘Home Care’ initiatives, TensCare trained all the new store staff in TENS and carried out in-store promotions, and I ran many of these. In nearly every group, there would be at least one who had experience of TENS – many from childbirth – and sharing this experience would be the starting point for the session.

Two stories stand out for me:

In one Pharmacy I was training the staff in a store and facing a skeptical audience who had no experience of TENS. They told me that they had a TENS unit on display for years and had never sold one. Right at that moment a customer walked past, looked at what we were doing, and said “Oh TENS, I’ve got one of those. They’re wonderful, I don’t know how I would manage without it.” At that point, the pharmacy staff suddenly started listening to me. They realized how of their customers could benefit from TENS, and three months later, they were the best selling Pharmacy store in their chain.

My second experience occurred whilst carrying out a promotion in a supermarket. I sold a TENS machine to an old lady with sciatica struggling with her shopping trolley. Around 4 hours later she came back, and I jumped to the conclusion that something had gone wrong and she needed help. Instead she said, “Young man (I liked that part), I just wanted to come back to thank you, you’ve no idea what a relief it is to get rid of that pain.” She had gone home, tried to machine, then travelled all the way back to the store just to say thank you! TENS doesn’t always have such a dramatic effect, but when it does change people’s lives it creates a lasting impression.

Over the years I have gradually transferred my efforts from sales to product development, sales support, and regulatory affairs. Regulatory Affairs has become an increasingly important part of TensCare’s business. In addition to changing EU MDD requirements, almost every export market has its individual needs and product registration regulations.

TensCare are constantly updating our products and documentation to ensure that we offer the best in safety and performance: I will have changed every product label, instruction manual, and package before the end of this year to ensure that we comply with the latest versions of EN60601, EN60601-1-11, and EN60601-2-10.

Clinical Evaluation is now also an important part of CE marking, and I maintain an extensive library to ensure that we have the latest clinical evidence to support our products. I also take an interest in new clinical developments so that we can respond to new treatment opportunities, and am keen to cooperate with clinical trials of new applications.

More and more of our customers are asking for practical clinical advice, and it would be really helpful to get feedback from physiotherapists with case studies of how they use our products on a day-to–day basis.

Please feel free to contact us with your feedback and experiences, and we will continue to take on board your comments and constantly improve our business.

Andrew 🙂

Regulatory Affairs Manager

“Why We Do What We Do” – Neil’s Story

We have all days where we question why we do what we do.

I have been at TensCare nearly seven years and I am lucky to work with a great team of people.  As the Sales Director I can remember my very first sale at TensCare. Many would like to say it was a hay-maker deal with one of our big high street pharmacy chain customers or one of our many great International Distributors. It wasn’t. I received a call from a Mrs Bruce (who I know won’t mind me referring to her as an elderly lady) who was enquiring as to what might help relieve the pain in her arthritic hands.  I duly explained the benefits of TENS and how it can be used with our iGlove – a silver-stim weave, fabric glove electrode – to especially treat arthritis in the hands. Mrs Bruce was keen to give it a try!

Just a few days later, I received a beautifully cursive-scripted (that lovely old lady handwriting , the sort that you might get from your Great Aunt), hand written letter on elegant paper from Mrs Bruce – explaining that it was the first letter she had managed to write in three years. The pain and discomfort prior to using the iGlove had been so severe that handwriting had become almost impossible, but this hand-written letter expressed her thanks, and the joy that she would now get from writing to friends. What a fantastic feeling – to know in just a few days we were able to transform not only the quality of someone’s life, but the attitude they have towards their new future.

That story exhibits just what TensCare strives to be about – improving the quality of life. Stories like this are a large part of why I am passionate about TensCare.

It is all about what TensCare products can do for you – whether you have a chronic pain condition such a sciatica, back pain, you are looking for pain relief during child birth, needing muscle toning or muscle rehabilitation to help get you back playing the sport you love, or whether you would like to overcome the common (but rarely spoken of) inconvenience of bladder weakness. TensCare has a life improving, drug-free solution for you. Why not learn a little more about who we are, and see the great team we have behind our success.

If you have a TensCare story to tell then please write to us – we love hearing from our customers and appreciate any feedback you might have regarding our products.

Always enjoy doing what you do,

Neil 🙂

Sales Director